Terms of Service

Last updated: August 21, 2026

The essentials. Agento is a tool that replies on your behalf in the messaging apps you connect, using AI. You remain responsible for your business, for what is said to your customers, and for following the rules of the apps you use. Agento is not WhatsApp or Yape and has no relationship with them. The AI can make mistakes. There is a 7-day free trial; after that it is a paid service.

1. Acceptance

These Terms are a contract between you (the "User") and Yaya Tech PBC, a public benefit corporation organized in the State of California, United States of America ("Yaya Tech"), which operates the Agento service: the Android app, the website agento.ceo and the servers behind them (the "Service"). By installing the app, registering an account or using the Service you accept these Terms and the Privacy Policy. If you use the Service on behalf of a business, you represent that you are authorized to bind it. The Spanish version at /terminos prevails in case of conflict.

2. What Agento is

Agento is an artificial-intelligence assistant that, with the permissions you grant it on Android, reads the notifications of the messaging and payment apps you enable and, on your behalf, replies to your customers, offers time slots, records appointments and orders, and recognizes payments received. Agento runs from your own phone and your own accounts: it does not create new numbers, accounts or channels.

Agento is in beta. It may have bugs, change, or be interrupted while we improve it.

3. Eligibility and account

You must be at least 18 and use the Service for a lawful business or professional activity.
You must register a phone number you control; we verify it with a one-time code.
You are responsible for keeping your phone secure and for all activity from your account.
Information you give Agento about your business (prices, hours, policies) must be accurate. Agento will repeat it to your customers.

4. Third-party platforms — please read carefully

Agento interacts with third-party apps installed on your phone, such as WhatsApp, WhatsApp Business, other messaging apps, and payment or banking apps such as Yape. Yaya Tech is not affiliated with, associated with, authorized by, or endorsed by Meta Platforms, Inc., Banco de Crédito del Perú, or any other such platform, and has no agreements with them. Their names are used only to describe which apps Agento can work with.

Your accounts, their rules. Your use of each platform is governed by that platform's terms, which you accepted with them. You are solely responsible for ensuring that the way you use Agento (for example, automated replies to your customers) complies with those terms and with the law applicable to your activity.
Risk of restrictions. A platform may limit, suspend or close your account under its own criteria, including for the use of automation tools. Yaya Tech does not control those decisions and is not liable for the suspension or loss of your accounts on third-party platforms or for their consequences. We recommend using a business account (for example, WhatsApp Business) separate from your personal number.
Technical changes. If a platform changes how it displays notifications or allows replies to them, Agento may stop working with it, in whole or in part, without notice.

5. Acceptable use

You may not use Agento to: send unsolicited or bulk messages to people who have not written to you; impersonate another person or business; conduct illegal, fraudulent, deceptive or harmful activities; sell prohibited goods or services; collect people's data without a legal basis; or attempt to access, copy, decompile or interfere with the Service, its servers or its models. Agento only replies to conversations started by your customers.

We may limit usage volume (messages, voice, photos) per account to keep the Service stable and prevent abuse.

6. Artificial intelligence: limits and your responsibility

Replies are generated by a language model from what you told it and the customer's message. It can make mistakes, misunderstand, omit information, or give an answer you would not have given.
Everything Agento sends to your customers is sent on your behalf and under your responsibility. Review conversations, correct the agent, and take over whenever you see fit. Agento alerts you when a customer asks to speak to a person.
Payment detection relies on the text of your payment app's notifications. It is an aid, not a bank confirmation: a notification can fail, be delayed, or be forged by third parties. Always verify payments in your own app or bank before delivering goods or providing services.
Appointments and orders Agento records are proposals between you and your customer; Agento is not a party to that transaction.
Do not use Agento to give medical, legal, financial or other advice requiring a licensed professional, or in contexts where an error could cause serious harm.

7. Free trial, price and payment

Each new business gets a 7-day free trial, no card required. When the trial ends, Agento stops replying to your customers until you subscribe to a plan; your information is not deleted immediately. Current prices and plans are communicated in the app and when you contact sales, before any charge; there are no automatic charges without your express acceptance. Prices may change with at least 30 days' notice, applying to the next period. Applicable taxes are shown separately.

If you prepay a period and cancel before it ends, you may keep using the Service until the period ends. If the Service was significantly unavailable due to our fault, write to us and we will compensate with additional time or a proportional refund.

8. Your data and your customers' data

Your business information is yours. You grant us a limited license to store, process and send it to our providers solely to provide you the Service. For your customers' data, you are the controller and we act as processor on your instructions, per the Privacy Policy. You are responsible for having a legal basis to process your customers' data and for informing them, where required, that you use an automated assistant.

9. Intellectual property

The Service, the app, the Agento brand, design and software belong to Yaya Tech or its licensors. We grant you a personal, non-exclusive, non-transferable, revocable license to use the app on your Android devices for the purpose of using the Service. You acquire no other rights.

10. Availability and changes

We make reasonable efforts to keep the Service running continuously but do not guarantee uninterrupted availability. We may modify, suspend or withdraw features, and publish app updates you must install to keep using it. If we discontinue the Service entirely, we will give at least 30 days' notice and let you export your business information.

11. Warranties and liability

The Service is provided "as is" and "as available", without implied warranties of merchantability, fitness for a particular purpose or non-infringement, to the extent permitted by law.

To the maximum extent permitted by applicable law, Yaya Tech is not liable for: lost profits, loss of customers, reputation or data, indirect or consequential damages; AI replies you would not have given; undetected or misdetected payments; or the suspension or loss of your accounts on third-party platforms. Yaya Tech's total liability to you for any cause is limited to the amount you paid us in the 12 months before the event (or, if you paid nothing, one hundred U.S. dollars).

Nothing in these Terms excludes liability for willful misconduct or gross negligence, or the rights granted to you by mandatory consumer-protection law in your country.

12. Indemnity

You will hold Yaya Tech harmless from third-party claims (including from your customers and the platforms you use) arising from your use of the Service in breach of these Terms, the law, or those platforms' terms.

13. Termination

You may stop using the Service at any time by uninstalling the app and asking us to close your account. We may suspend or terminate your account if you breach these Terms, if your use endangers the Service or third parties, or if required by law, giving notice where reasonable. Sections 4, 6, 8, 9, 11, 12 and 15 survive termination.

14. Changes to these Terms

We may update these Terms. For material changes we will notify you in the app or by email at least 15 days in advance. Continuing to use the Service after that date constitutes acceptance; if you disagree, you may terminate without penalty.

15. Governing law and disputes

These Terms are governed by the laws of the State of California, United States of America, without prejudice to the mandatory consumer-protection rules of the country where you reside. If you are a consumer in Peru, you keep the right to go to Indecopi and the Peruvian courts, and may use our Libro de Reclamaciones. Before starting any action, both parties will attempt to resolve the dispute in good faith within 30 days of written notice.

16. Contact

Yaya Tech PBC · andre@yaya.tech · agento.ceo